FAQ

How long will my print take to arrive?

We will keep in touch with you and keep you informed of the status of your order, and send you the tracking information when your print is shipped.

Generally unframed prints, canvas prints and HD metal wall art will be shipped out within a week of payment being received. Add an extra two days for framed canvases and framed HD metal prints.

Acrylic prints take a little longer to produce, allow three weeks from receipt of payment for production.

Framed prints can take three to four weeks to produce.

Allow extra time for shipping.

Longer than usual turn around times will occur during peak periods.

Please contact us if you require an item within a specific time frame.

What is your Returns Policy?

Our artwork is carefully packaged for shipping, however in the event you receive a print from us which is faulty or damaged we will replace it free of charge.

If an item arrives and the packaging or the item is clearly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us straight away.

What if I change my mind or order the wrong size?

All of our wall art is printed to order, and we are unable to offer a refund or exchange for change of mind or incorrect size choice.

We highly recommend utilizing our free mock-up service to assist you with your choice and to give you a really good sense of how the print will look in your space before you place your order.

Can my print be delivered to my home or workplace?

Yes absolutely. As long as you are in Australia.

Free Australian shipping on orders over $150 

Flat rate of $15 for Australian shipping for orders less than $150

At this time we are only offering international shipping for unframed prints. A flat rate of $25 applies for all overseas shipping.

Can any of the images on the Snapshots of Straddie blog be purchased as wall art?

Yes sure. Email us a screenshot of the image you would like to info@juliesisco.com.au, and we will contact you to make arrangements.

I can't see the size I need for my wall, do you do custom sizes?

Yes we sure can. Please contact us with your requirements, and we will make the arrangements with you.

I still have more questions, how do I contact you? 

You can email us at info@juliesisco.com.au, or you can find our contact information here.